Q1. Where can I find size & fit advice?

Click on “size chart” on the item’s page to view size details. We also provide
product and model measurement for each style. If you have any further
questions, please feel free to contact our Customer Service Team.

Q2. What payment method does X by Bluerider accept?

We accept Visa, MasterCard, American Express, PayPal, Alipay and UnionPay. If you are shipping to Taiwan, you can also choose bank transfer. For the customers choosing to pay with PayPal, when selecting this option at checkout, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once the transaction is complete, you will then return to X by Bluerider.

Q3. How can I choose the currency I pay in?

For the customers viewing Traditional Chinese version of our website, the
order will be charged in New Taiwan Dollars (NTD); for English version, you
will be billed US Dollars (USD).

Q4. What delivery method does X by Bluerider offer?

We offer a free shipping for orders shipped to Taiwan.

For international delivery, please find your shipping destination from the below
chart for the available options and charges.

  1. Standard Delivery

Region

Taiwan

Asia

America

Europe

Other
Regions

TWD

Free Shipping

900

1500

1500

1600

USD

Free Shipping

30

50

50

55

Delivery
Time

2-3 Days

7-10 Days

10-14 Days

10-13 Days

12-15Days

2. Express Delivery

Region

Asia

America

Europe

Other
Regions

TWD

1600

1700

1900

2500

USD

55

60

65

85

Delivery
Time

1-2 Days

4-7 Days

4-7 Days

7-10 Days

Taiwan: Taiwan, Penghu, Kinmen and Matsu
Asia: Japan, Korea, Indonesia, Malaysia, Singapore, Philippines, Thailand and Vietnam
America: USA, Canada, Mexico, Costa Rica and Brazil
Europe: UK, France, Belgium, Netherlands, Denmark, Finland, Norway,
Sweden, Austria, Germany, Hungary, Swiss, Russia, Italy, Portugal and Spain.

Q5. How much duties and taxes will I have to pay?

The product prices displayed on X by Bluerider Online Shop are exclusive of
all taxes and duties. Once your order arrives at its destination, you will be
required to pay all import duties, customs and local sales taxes levied by the
country you are shipping to, in order to release your order from customs.

Q6. How do I return or exchange an item?

We will refund or exchange (where stock is available) any unworn/unused
products within 28 days after the day on which you receive the products.
Please contact us at info@xbybluerider.com before shipping your returned
item. Items shipped without our consent may be rejected upon delivery.
Customer should be responsible for all the returning cost and relevant
customs taxes and duties (if applicable).
Each order can only be returned or exchanged once.